Episode 47 - Managing Online Feedback

Episode 47 - Managing Online Feedback

Author: Gilbert Digital June 26, 2018 Duration: 27:44
Responding to negative comments on social media can help turn bad experiences into positive ones. In this Government Gone Digital episode, hear examples of how Gilbert, Arizona's approaching customer care online and the power of responsiveness. You'll also gain insight into Gilbert's online engagement and social media strategy.

Hosted on Acast. See acast.com/privacy for more information.


Ever wondered how a local government actually talks to its community in the 21st century? Government Gone Digital pulls back the curtain on exactly that. Hosted by Gilbert Digital, this series is a direct line into the creative and often surprising work of Gilbert, Arizona's digital communications team. You'll hear the real stories behind their efforts to connect, not through dry press releases, but through the platforms where people already are. Each episode explores the specific challenges and successes of using social media, video, and other digital tools to engage residents and local businesses, allowing the community to tell its own story. It's a practical look at the intersection of civic duty and digital innovation, offering a unique perspective on how public service is evolving one click at a time. Tune in for candid conversations about what works, what doesn't, and why authentic communication matters more than ever in the public sphere. This podcast provides an insider's view on the deliberate and human-centric approach behind a modern government's digital presence.
Author: Language: English Episodes: 74

Government Gone Digital
Podcast Episodes
Episode 22: Driving Government With Data [not-audio_url] [/not-audio_url]

Duration: 28:41
Why do we need to make information accessible, collectible and public? Find out in our latest episode. Hosted on Acast. See acast.com/privacy for more information.
Episode 21: Being a What Works City [not-audio_url] [/not-audio_url]

Duration: 29:31
What does it mean to be a What Works City? Find out in our latest episode. Hosted on Acast. See acast.com/privacy for more information.
Episode 20: Gilbert Launches 311 [not-audio_url] [/not-audio_url]

Duration: 38:59
How are we making public engagement easier & closing the gap with our gov’t officials? Find out in our latest episode with special guest Ben Berkowitz, CEO of SeeClickFix! Hosted on Acast. See acast.com/privacy for more…
Episode 19: Making Your Website Work For You [not-audio_url] [/not-audio_url]

Duration: 30:20
Find out how we’re communicating with our residents using our website in our latest episode. Hosted on Acast. See acast.com/privacy for more information.
Episode 18: Building A Brand [not-audio_url] [/not-audio_url]

Duration: 34:45
An organization’s brand is more than a slogan or a logo. Find out what we mean in our latest episode. Hosted on Acast. See acast.com/privacy for more information.
Episode 17: Making Magic [not-audio_url] [/not-audio_url]

Duration: 29:49
Want to bring your video vision to life? You don’t need fancy tools. Find out what you do need in our latest episode! Hosted on Acast. See acast.com/privacy for more information.
Episode 16: Digital State Of The Town Recap [not-audio_url] [/not-audio_url]

Duration: 31:16
Our fifth annual Digital State of the Town was a great success! Find out more on our latest episode. Hosted on Acast. See acast.com/privacy for more information.
Episode 15: Social Media In Government [not-audio_url] [/not-audio_url]

Duration: 33:01
Find out how to coordinate social media across your organization in our latest episode. Hosted on Acast. See acast.com/privacy for more information.
Episode 14: Public Access TV - A Thing Of The Past [not-audio_url] [/not-audio_url]

Duration: 22:52
Our latest episode explores where to put your video content. Hint: it’s not just on public access television. Hosted on Acast. See acast.com/privacy for more information.
Episode 13: Digital State Of The Town [not-audio_url] [/not-audio_url]

Duration: 23:05
Here in Gilbert, we create a Digital State of the Town; a high-definition video that highlights businesses, accolades and economic development accomplishments. Listen to this episode to find out why this is such an effec…