Episode 47 - Managing Online Feedback

Episode 47 - Managing Online Feedback

Author: Gilbert Digital June 26, 2018 Duration: 27:44
Responding to negative comments on social media can help turn bad experiences into positive ones. In this Government Gone Digital episode, hear examples of how Gilbert, Arizona's approaching customer care online and the power of responsiveness. You'll also gain insight into Gilbert's online engagement and social media strategy.

Hosted on Acast. See acast.com/privacy for more information.


Ever wondered how a local government actually talks to its community in the 21st century? Government Gone Digital pulls back the curtain on exactly that. Hosted by Gilbert Digital, this series is a direct line into the creative and often surprising work of Gilbert, Arizona's digital communications team. You'll hear the real stories behind their efforts to connect, not through dry press releases, but through the platforms where people already are. Each episode explores the specific challenges and successes of using social media, video, and other digital tools to engage residents and local businesses, allowing the community to tell its own story. It's a practical look at the intersection of civic duty and digital innovation, offering a unique perspective on how public service is evolving one click at a time. Tune in for candid conversations about what works, what doesn't, and why authentic communication matters more than ever in the public sphere. This podcast provides an insider's view on the deliberate and human-centric approach behind a modern government's digital presence.
Author: Language: English Episodes: 74

Government Gone Digital
Podcast Episodes
Episode 2: Embrace Technology, Fear the Policy [not-audio_url] [/not-audio_url]

Duration: 20:58
This episode focuses on embracing technology and not letting procedures and policies get in your way, especially in government. Hosted on Acast. See acast.com/privacy for more information.
Episode 1: Creating a Digital Communications Department [not-audio_url] [/not-audio_url]

Duration: 29:08
The Town Manager and Chief Digital Officer of Gilbert, Arizona discuss the creation of the first-ever digital communications department in local government. Hosted on Acast. See acast.com/privacy for more information.
Government Gone Digital Promo [not-audio_url] [/not-audio_url]

Duration: 0:15
Promo for the upcoming Government Gone Digital podcast from Gilbert, Arizona. Hosted on Acast. See acast.com/privacy for more information.