Disintegrating the Org Chart: ServiceNow’s Jacqui Canney

Disintegrating the Org Chart: ServiceNow’s Jacqui Canney

Author: MIT Sloan Management Review April 7, 2026 Duration: 34:34
In this episode, Sam is joined by Jacqui Canney, chief people and AI enablement officer at ServiceNow. Jacqui outlines how the software company has embedded AI agents into processes like employee onboarding to automate tasks, personalize experiences, and free up people’s time to focus on higher-value work. She emphasizes that successful adoption of artificial intelligence requires strong change management, workforce training, and a focus on talent — not just technology — including companywide AI skill assessments and personalized learning paths. Tune in to learn why Jacqui sees AI as a human capital opportunity. Read the episode transcript here. *Please take our listener survey: ⁠⁠mitsmr.com/podcastsurvey⁠⁠ It's short — we promise! — and all respondents will receive a free MIT SMR article collection, "Maximizing the Value of Generative AI." Guest bio: Jacqui Canney is the chief people and AI enablement officer at ServiceNow, where she leads the enterprise software company’s talent strategies for improving employees experience and preparing them for the future workforce through the use of technology and generative AI. Before joining ServiceNow in 2021, Canney served as chief people officer at WPP and Walmart. She previously worked at Accenture for 25 years. Canney currently sits on the board of directors for food delivery platform Wonder and nonprofit Project Healthy Minds. She’s also on the Institute for Corporate Productivity’s Chief HR Officer Board and Boston College’s board of trustees, and she cochairs the Boston College Wall Street Business Leadership Council. Me, Myself, and AI is a podcast produced by MIT Sloan Management Review and hosted by Sam Ransbotham. It is engineered by David Lishansky and produced by Allison Ryder. We encourage you to rate and review our show. Your comments may be used in Me, Myself, and AI materials. ME, MYSELF, AND AI® is a federally registered trademark of Massachusetts Institute of Technology. All rights reserved.

Ever wondered how some organizations manage to turn artificial intelligence from a buzzword into a genuine engine for growth, while others struggle to move beyond the pilot phase? Me, Myself, and AI, a production from MIT Sloan Management Review, goes straight to the source to find out. Instead of theoretical discussions, this podcast features candid conversations with the people who are actually building and implementing AI systems at scale. You'll hear directly from leaders at prominent companies like YouTube, Cisco, and Hugging Face as they recount their journeys-not just the polished successes, but the real-world challenges, strategic decisions, and sometimes surprising lessons learned along the way. Each episode digs into the practicalities of creating measurable business value, cutting through the noise to reveal what effective AI leadership and integration truly look like. It’s a focused exploration for anyone in technology, business, or education who wants to understand the human and operational stories behind the algorithms. Tune in for an unvarnished look at the future being built, one practical application at a time.
Author: Language: English Episodes: 100

Me, Myself, and AI
Podcast Episodes
AI in the Supply Chain: Cold Chain Technologies’ Ranjeet Banerjee [not-audio_url] [/not-audio_url]

Duration: 34:43
When Ranjeet Banerjee talks about the work his organization, Cold Chain Technologies (CCT), does to transport vaccines and other biologics that must be temperature controlled, he stresses that the company doesn’t solely…
Technology as a Force for Good: Salesforce’s Paula Goldman [not-audio_url] [/not-audio_url]

Duration: 27:35
Paula Goldman has been a passionate advocate for the responsible use of technology for her entire career. Since joining Salesforce as its first chief ethical and humane use officer, she’s helped the company design and bu…
Predicting Volatility and Risk: Nasdaq’s Doug Hamilton [not-audio_url] [/not-audio_url]

Duration: 25:51
Douglas Hamilton works across business units at Nasdaq to deploy artificial intelligence anywhere the technology can expedite or improve processes related to global trading. In this episode of Me, Myself, and AI, he join…
Developing an Appetite for AI: ExxonMobil’s Sarah Karthigan [not-audio_url] [/not-audio_url]

Duration: 30:06
ExxonMobil is an energy company that’s existed since 1870, well before artificial intelligence. So, what does an AI manager at ExxonMobil do? In the latest episode of the Me, Myself, and AI podcast, hosts Sam Ransbotham…
Democratizing Data in Hollywood: Jumpcut’s Kartik Hosanagar [not-audio_url] [/not-audio_url]

Duration: 28:41
Kartik Hosanagar wasn’t your typical Hollywood hopeful. He didn’t pack his life into a sedan, drive to Los Angeles, and work a series of part-time jobs while trying to make it big in the film industry. Kartik is a profes…
Me, Myself, and AI Season 3 Trailer [not-audio_url] [/not-audio_url]

Duration: 1:32
Me, Myself, and AI is a podcast on artificial intelligence in business. Join us as we kick off Season 3 on October 19, 2021. Hear from three of our Season 3 guests in this short trailer: Douglas Hamilton, associate vice…
AI and the COVID-19 Vaccine: Moderna’s Dave Johnson [not-audio_url] [/not-audio_url]

Duration: 24:33
"We tend not to be a company of half measures,” notes Dave Johnson, chief data and artificial intelligence officer at Moderna, “so when we decide we’re going to do something, we’re going to do it.” This characterization…

«1...678910