Personalization and Innovation in a Regulated Industry: Experian’s Kathleen Peters

Personalization and Innovation in a Regulated Industry: Experian’s Kathleen Peters

Author: MIT Sloan Management Review October 28, 2025 Duration: 31:40
Kathleen Peters brings a background with digital communications companies and tech startups to her role as Experian’s chief innovation officer. On this episode, Kathleen shares a bit about Experian’s Innovation Lab, outlining some of its projects and explaining how the recent democratization of generative AI tools has made even more innovative thinking possible, both for tech experts and for contributors who have other core competencies. Read the episode transcript here. Guest bio: As Experian’s chief innovation officer, Kathleen Peters explores new ways to solve market challenges in identity, risk, and fraud detection. She and her team define business strategies and investment priorities while incubating new products, analyzing industry trends, and leveraging the latest technologies to bring ideas to life. Peters joined Experian in 2013 to lead business development and global product management for its newest fraud products. She later led its Fraud & Identity business in North America until being named chief innovation officer for decision analytics in 2020. Peters has twice been named a “Top 100 Influencer in Identity” by One World Identity (now Liminal), which annually recognizes influencers and leaders in the identity space. Peters is regularly quoted in prominent media outlets, including Forbes and Bloomberg, and she frequently shares her insights on innovation, AI, and fraud prevention at industry events. Me, Myself, and AI is a podcast produced by MIT Sloan Management Review and hosted by Sam Ransbotham. It is engineered by David Lishansky and produced by Allison Ryder. We encourage you to rate and review our show. Your comments may be used in Me, Myself, and AI materials.

Ever wondered how some organizations manage to turn artificial intelligence from a buzzword into a genuine engine for growth, while others struggle to move beyond the pilot phase? Me, Myself, and AI, a production from MIT Sloan Management Review, goes straight to the source to find out. Instead of theoretical discussions, this podcast features candid conversations with the people who are actually building and implementing AI systems at scale. You'll hear directly from leaders at prominent companies like YouTube, Cisco, and Hugging Face as they recount their journeys-not just the polished successes, but the real-world challenges, strategic decisions, and sometimes surprising lessons learned along the way. Each episode digs into the practicalities of creating measurable business value, cutting through the noise to reveal what effective AI leadership and integration truly look like. It’s a focused exploration for anyone in technology, business, or education who wants to understand the human and operational stories behind the algorithms. Tune in for an unvarnished look at the future being built, one practical application at a time.
Author: Language: English Episodes: 100

Me, Myself, and AI
Podcast Episodes
Bonus Episode: How Encouraging AI Use Will Benefit Your Organization [not-audio_url] [/not-audio_url]

Duration: 22:45
While Me, Myself, and AI is on winter break, we hope you enjoy this bonus episode excerpted from an MIT Sloan Management Review-BCG webinar based on our 2022 research report, "Achieving Individual — and Organizational —…
Bonus Episode: Learn to Make the Most of Your Relationship With AI [not-audio_url] [/not-audio_url]

Duration: 25:11
While Me, Myself, and AI is on winter break, we hope you enjoy this bonus episode excerpted from an MIT Sloan Management Review-BCG webinar based on our 2020 research report, "Expanding AI's Impact With Organizational Le…
Digital First, Physical Second: Wayfair’s Fiona Tan [not-audio_url] [/not-audio_url]

Duration: 23:16
With a background in building enterprise platforms for organizations, including Oracle and Walmart, Wayfair CTO Fiona Tan oversees all of the technology initiatives for the Boston-based e-commerce company. As the home fu…
Investing in the Last Mile: PayPal’s Khatereh Khodavirdi [not-audio_url] [/not-audio_url]

Duration: 29:24
Khatereh (KK) Khodavirdi is focused on using AI to create better customer experiences — a process she compares to creating an “AI Legoland,” in which various technology components fit together to build cohesive solutions…
The Three Roles of the Chief Data Officer: ADP’s Jack Berkowitz [not-audio_url] [/not-audio_url]

Duration: 24:43
As chief data officer of payroll and benefits management company ADP, Jack Berkowitz has three primary responsibilities. One is to oversee the organization’s data overall, ensuring that functions like data governance, se…
From Data to Wisdom: Novo Nordisk’s Tonia Sideri [not-audio_url] [/not-audio_url]

Duration: 26:50
Tonia Sideri was a data scientist herself before taking on her role as head of Novo Nordisk’s AI and Analytics Center of Excellence. Now she’s putting her experience to use helping the Danish pharmaceutical company in it…
Big Data in Agriculture: Land O’Lakes’ Teddy Bekele [not-audio_url] [/not-audio_url]

Duration: 21:12
You might have seen Land O’Lakes’ dairy products on store shelves without giving much thought to how they got there, but that’s something CTO Teddy Bekele thinks about every day. While the farmers and agricultural retail…
Inventing the Beauty of the Future: L’Oréal’s Stéphane Lannuzel [not-audio_url] [/not-audio_url]

Duration: 19:24
Stéphane Lannuzel has worked in the beauty industry for 15 years and now directs the Beauty Tech program at L’Oréal. His team uses artificial intelligence to improve customer experience in a variety of ways, including he…
Precision Medicine in Pharma: Sanofi’s Frank Nestle [not-audio_url] [/not-audio_url]

Duration: 24:42
Frank Nestle, Sanofi’s global head of research and chief scientific officer, was inspired to enter the health sciences field after reading an Albert Camus novel and realizing his calling was to help others. In his curren…