Personalization and Innovation in a Regulated Industry: Experian’s Kathleen Peters

Personalization and Innovation in a Regulated Industry: Experian’s Kathleen Peters

Author: MIT Sloan Management Review October 28, 2025 Duration: 31:40
Kathleen Peters brings a background with digital communications companies and tech startups to her role as Experian’s chief innovation officer. On this episode, Kathleen shares a bit about Experian’s Innovation Lab, outlining some of its projects and explaining how the recent democratization of generative AI tools has made even more innovative thinking possible, both for tech experts and for contributors who have other core competencies. Read the episode transcript here. Guest bio: As Experian’s chief innovation officer, Kathleen Peters explores new ways to solve market challenges in identity, risk, and fraud detection. She and her team define business strategies and investment priorities while incubating new products, analyzing industry trends, and leveraging the latest technologies to bring ideas to life. Peters joined Experian in 2013 to lead business development and global product management for its newest fraud products. She later led its Fraud & Identity business in North America until being named chief innovation officer for decision analytics in 2020. Peters has twice been named a “Top 100 Influencer in Identity” by One World Identity (now Liminal), which annually recognizes influencers and leaders in the identity space. Peters is regularly quoted in prominent media outlets, including Forbes and Bloomberg, and she frequently shares her insights on innovation, AI, and fraud prevention at industry events. Me, Myself, and AI is a podcast produced by MIT Sloan Management Review and hosted by Sam Ransbotham. It is engineered by David Lishansky and produced by Allison Ryder. We encourage you to rate and review our show. Your comments may be used in Me, Myself, and AI materials.

Ever wondered how some organizations manage to turn artificial intelligence from a buzzword into a genuine engine for growth, while others struggle to move beyond the pilot phase? Me, Myself, and AI, a production from MIT Sloan Management Review, goes straight to the source to find out. Instead of theoretical discussions, this podcast features candid conversations with the people who are actually building and implementing AI systems at scale. You'll hear directly from leaders at prominent companies like YouTube, Cisco, and Hugging Face as they recount their journeys-not just the polished successes, but the real-world challenges, strategic decisions, and sometimes surprising lessons learned along the way. Each episode digs into the practicalities of creating measurable business value, cutting through the noise to reveal what effective AI leadership and integration truly look like. It’s a focused exploration for anyone in technology, business, or education who wants to understand the human and operational stories behind the algorithms. Tune in for an unvarnished look at the future being built, one practical application at a time.
Author: Language: English Episodes: 100

Me, Myself, and AI
Podcast Episodes
AI in the Supply Chain: Cold Chain Technologies’ Ranjeet Banerjee [not-audio_url] [/not-audio_url]

Duration: 34:43
When Ranjeet Banerjee talks about the work his organization, Cold Chain Technologies (CCT), does to transport vaccines and other biologics that must be temperature controlled, he stresses that the company doesn’t solely…
Technology as a Force for Good: Salesforce’s Paula Goldman [not-audio_url] [/not-audio_url]

Duration: 27:35
Paula Goldman has been a passionate advocate for the responsible use of technology for her entire career. Since joining Salesforce as its first chief ethical and humane use officer, she’s helped the company design and bu…
Predicting Volatility and Risk: Nasdaq’s Doug Hamilton [not-audio_url] [/not-audio_url]

Duration: 25:51
Douglas Hamilton works across business units at Nasdaq to deploy artificial intelligence anywhere the technology can expedite or improve processes related to global trading. In this episode of Me, Myself, and AI, he join…
Developing an Appetite for AI: ExxonMobil’s Sarah Karthigan [not-audio_url] [/not-audio_url]

Duration: 30:06
ExxonMobil is an energy company that’s existed since 1870, well before artificial intelligence. So, what does an AI manager at ExxonMobil do? In the latest episode of the Me, Myself, and AI podcast, hosts Sam Ransbotham…
Democratizing Data in Hollywood: Jumpcut’s Kartik Hosanagar [not-audio_url] [/not-audio_url]

Duration: 28:41
Kartik Hosanagar wasn’t your typical Hollywood hopeful. He didn’t pack his life into a sedan, drive to Los Angeles, and work a series of part-time jobs while trying to make it big in the film industry. Kartik is a profes…
Me, Myself, and AI Season 3 Trailer [not-audio_url] [/not-audio_url]

Duration: 1:32
Me, Myself, and AI is a podcast on artificial intelligence in business. Join us as we kick off Season 3 on October 19, 2021. Hear from three of our Season 3 guests in this short trailer: Douglas Hamilton, associate vice…
AI and the COVID-19 Vaccine: Moderna’s Dave Johnson [not-audio_url] [/not-audio_url]

Duration: 24:33
"We tend not to be a company of half measures,” notes Dave Johnson, chief data and artificial intelligence officer at Moderna, “so when we decide we’re going to do something, we’re going to do it.” This characterization…

«1...678910