Data Products Done Right: Lessons from Capital One's Journey at Scale with Bethany Sehon

Data Products Done Right: Lessons from Capital One's Journey at Scale with Bethany Sehon

Author: ServiceNow Community Podcasts August 26, 2026 Duration: 43:56

Most companies slapping the "data product" label on existing data assets are fooling themselves. Bethany Sehon, Enterprise Data Leader at Capital One, has been building data products and ontologies in production long before they became buzzwords. Bethany joins Juan and Tim to share lessons learned: dedicated data product managers (not side-of-desk), ontologists treated as first-class citizens, a VP-accountable governance process, and much more. 

Topics discussed: 

  • Data products as a discipline, not a label
  • Governance process as the forcing function 
  • Dedicated roles, not side-of-desk work 
  • Ontology as a strategic function 
  • Standardization is necessary but not sufficient
  • Less is more on scope 
  • Trust is consumer-specific
  • AI expands what counts as a data product

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Dive into the dynamic world of ServiceNow through the voices of those who know it best. ServiceNow Podcasts, curated by the ServiceNow Community Podcasts, isn't a single show but a rich library of conversations. Each series within this collection is hosted by different practitioners and experts, bringing you grounded discussions from a wide array of focus areas. Whether you're looking for the latest platform updates, deep dives into implementation strategies, or insights on IT service management and beyond, this podcast has a channel for you. You'll hear authentic talk about real-world applications, emerging trends, and the practical knowledge that professionals are using right now. It’s like having a direct line to the community’s collective experience. Tuning in means accessing a broad variety of topics designed to inform and educate, all framed within the context of what's happening at ServiceNow and in the ecosystems around it. For anyone working with or interested in the platform, this ongoing series of dialogues is an essential resource for staying current and connected. Find your niche, learn something new, and get the perspective only insiders can provide through these regular episodes.
Author: Language: en-us Episodes: 50

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