The Void Between Data and Decisions with Pete Williams

The Void Between Data and Decisions with Pete Williams

Author: ServiceNow Community Podcasts April 9, 2026 Duration: 56:54

There's a gap at the heart of most organisations and data hasn't filled it. Pete Williams, an experienced data leader, has spent years watching companies build sophisticated data capabilities, only to see insight stall before it reaches action. In this episode, we diagnose why: organisations still make decisions along traditional vertical lines, while data sits in a horizontal layer that was never given real authority. AI doesn't solve this misalignment, it exposes it! Pete makes a compelling case for why fixing this structural void is the defining challenge for data leadership today.

See omnystudio.com/listener for privacy information.


Dive into the dynamic world of ServiceNow through the voices of those who know it best. ServiceNow Podcasts, curated by the ServiceNow Community Podcasts, isn't a single show but a rich library of conversations. Each series within this collection is hosted by different practitioners and experts, bringing you grounded discussions from a wide array of focus areas. Whether you're looking for the latest platform updates, deep dives into implementation strategies, or insights on IT service management and beyond, this podcast has a channel for you. You'll hear authentic talk about real-world applications, emerging trends, and the practical knowledge that professionals are using right now. It’s like having a direct line to the community’s collective experience. Tuning in means accessing a broad variety of topics designed to inform and educate, all framed within the context of what's happening at ServiceNow and in the ecosystems around it. For anyone working with or interested in the platform, this ongoing series of dialogues is an essential resource for staying current and connected. Find your niche, learn something new, and get the perspective only insiders can provide through these regular episodes.
Author: Language: en-us Episodes: 100

ServiceNow Podcasts
Podcast Episodes
Your data should speak your language with Säde Haveri [not-audio_url] [/not-audio_url]

Duration: 56:09
Most data and AI initiatives don't fail on technology — they fail on meaning. In this episode, Juan and Tim chat with Säde Haveri, who makes the case that metadata is the bridge between systems and people: the language a…
TAKEAWAY - Your data should speak your language with Säde Haveri [not-audio_url] [/not-audio_url]

Duration: 5:33
This is the takeaway episode with Säde Haveri where she makes the case that metadata is the bridge between systems and people. Most data and AI initiatives don't fail on technology — they fail due to the lack of meaning.…
The way we build agents today is dumb with Vaibhav Gupta [not-audio_url] [/not-audio_url]

Duration: 54:06
Tim and Juan unpack why Vaibhav Gupta, co-creator of BAML, states that most agentic AI code out there is dumb. It's ugly, fragile, and built by people who've never had to wrestle with probabilistic systems before. But he…
TAKEAWAY - The way we build agents today is dumb with Vaibhav Gupta [not-audio_url] [/not-audio_url]

Duration: 3:43
This is the takeaway episode with Vaibhav Gupta, co-creator of BAML, where we unpack why most agentic AI code out there is dumb. If you like what you hear, you should listen to the full episode. See omnystudio.com/listen…
Stop Chasing AI Hype. Start Counting Dollars. w/ Juan Gorricho [not-audio_url] [/not-audio_url]

Duration: 55:41
Tired of executives breathlessly asking "what's our AI strategy?" while your data team drowns in 1,000 dashboards that nobody uses? In this episode, Juan and Tim cut through the noise with Juan Gorricho a data and analyt…