The Future of Customer Experience in AI Sales

The Future of Customer Experience in AI Sales

Author: Chad Burmeister January 24, 2026 Duration: 29:03
Summary In this episode of the AI for Sales podcast, host Chad Burmeister interviews Kris Billmaier, EVP and GM of Salesforce Agentforce Sales. They discuss the rapid advancements in AI technology, particularly in the context of sales and customer experience. Kris shares insights on how AI is transforming sales processes, enhancing customer interactions, and the importance of balancing automation with human touch. They also address common misconceptions about AI, ethical considerations in its deployment, and the skills needed for success in an AI-powered sales environment. Takeaways AI is transforming customer experience by improving lead follow-up. Agentic AI can significantly enhance sales processes and efficiency. Salesforce's engagement agent automates lead outreach and booking meetings. Balancing automation with human interaction is crucial for sales success. AI misconceptions include fears of job loss and the belief that AI can operate independently. Ethical considerations in AI deployment are essential for trust and transparency. Great AI relies on high-quality data and context. Sales professionals should focus on data capture and insights for better performance. Feedback from users is vital for improving AI tools and features. AI can help sales teams never wake up to an empty lead list. Chapters 00:00 Introduction to AI for Sales and Guest Background 02:18 AI Transformation and Customer Experience 05:19 Agentic AI: Enhancing Sales Processes 09:44 Balancing Automation and Human Touch in Sales 12:01 AI Misconceptions and Ethical Considerations 21:43 Skills for Success in an AI-Powered Sales World

Chad Burmeister has spent his career at the forefront of sales transformation, and in The AI for Sales Podcast, he brings that experience into direct conversation with the tools reshaping the profession. This isn't about speculative futurism; it's a grounded exploration of how artificial intelligence is actively being applied to real sales challenges. Each episode delves into practical strategies, dissecting how the synergy between human intuition and machine intelligence can streamline processes, unlock insights, and ultimately close more deals. You'll hear from practitioners and innovators who are using AI to enhance everything from lead generation and conversation intelligence to pipeline management and coaching. The guiding principle here is efficiency, captured well by Dr. Joel Le Bon's observation that in sales, time kills deals, but in this arena, AI kills time. Brought to you by partners like BDR.ai, Nooks.ai, and ZoomInfo, the discussions are rooted in actionable intelligence. If you're in sales, leadership, or entrepreneurship and feel the pressure to do more with less, this podcast offers a clear-eyed look at the technologies that are becoming essential companions. Chad facilitates conversations that cut through the hype, focusing on tangible results and the creative application of these powerful tools in a modern commercial landscape.
Author: Language: en-us Episodes: 100

The AI for Sales Podcast
Podcast Episodes
Enhancing Communication and Training with AI [not-audio_url] [/not-audio_url]

Duration: 35:56
Summary In this conversation, Chad Burmeister interviews Scott Sambucci, a startup coach and sales expert, about the role of AI in sales. They discuss Scott's background, the evolution of AI in sales, and the potential p…
AI's Role in Healthcare and Medical Analysis [not-audio_url] [/not-audio_url]

Duration: 29:37
Summary In this podcast episode, Chad Burmeister interviews Andrew Ryan, a technology investor and entrepreneur, about the impact of AI on various aspects of business and society. They discuss the use of AI in sales, hea…
The Impact of AI on Sales and Customer Interactions [not-audio_url] [/not-audio_url]

Duration: 32:15
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Duration: 25:35
In this podcast episode, Chad Burmeister interviews Diana Bald, the President and COO of Blue Orange Digital, a consultancy specializing in data science, machine learning, and AI. They discuss Diana's background, the bus…
The role of AI in digital marketing [not-audio_url] [/not-audio_url]

Duration: 31:26
In this episode of the AI for Sales podcast, Chad Burmeister interviews Jason Wood, the CEO of Specificity Trading. They discuss the role of AI in digital marketing and how it can help marketers make smarter decisions. T…
Transforming Sales Revenue with FlyMSG.io featuring Mario Martinez Jr [not-audio_url] [/not-audio_url]

Duration: 32:06
In this episode of The AI for Sales Podcast, Chad Burmeister and Mario Martinez Jr. delve into the transformative power of AI in revolutionizing sales revenue. Mario, CEO and founder of Vengreso, introduces FlyMSG.io, an…
AI Superpowers for Sales Success with Dana and Chuck Staszkiewicz [not-audio_url] [/not-audio_url]

Duration: 30:11
In this episode of The AI for Sales Podcast, Joe Papa, founder, and CEO of Traversity, as the host for today is joined by Dana and Chuck Staszkiewicz, co-founders of Opus and Gold's Consulting Company. Chuck and Dana sha…