ServiceNow Series E204: 'Transforming Retail Workflow Management' with Inspira Systems' Matthew Farahmand

ServiceNow Series E204: 'Transforming Retail Workflow Management' with Inspira Systems' Matthew Farahmand

Author: Alldus International August 11, 2025 Duration: 16:54

Today's guest is Matthew Farahmand, Co-Founder at Inspira Systems. Founded in 2025,Founded in 2025, Inspira Systems helps businesses evolve by building intelligent, scalable solutions on ServiceNow. From streamlining customer service to optimizing retail operations, they design and deliver workflows that drive efficiency, automation and results. With a customer-first approach, Inspira Systems partners with your team to create and continuously improve tailored ServiceNow solutions that solve real business challenges.

Matt brings over 20 years of IT and digital transformation experience, with expertise in application development, systems architecture, enterprise service management and customer experience transformation. He has led initiatives across Customer Service Management (CSM), Strategic Portfolio Management (SPM), Public Sector Digital Services (PSDS) and Retail Service and Operations Management (RSOM). Matt has a proven track record of building scalable solutions that reduce friction, accelerate outcomes and empower people.

In the episode, Matthew discusses:

0:00 How Inspira helps retailers optimise operations with RSOM

3:49 Why Retail needs unified platforms, not siloed task tools

5:14 How RSOM cuts downtime, saves margins and boosts retail efficiency

8:09 Streamlining retail tasks and reporting with an Omni-channel RSOM

10:32 How delaying unified retail solutions drains profit and morale

13:09 RSOM enables fast, consistent recall responses across retail


Behind the buzzwords and headlines, artificial intelligence is already reshaping industries and daily routines in tangible ways. The Alldus Podcast-AI in Action cuts through the noise to focus on these real-world applications. Each conversation goes beyond theory, delving into the practical challenges and triumphs experienced by the people building and implementing these technologies. You’ll hear directly from technologists and data science practitioners who are on the front lines, discussing the specific impact of Data Science, Machine Learning, and AI on everything from healthcare and finance to how we interact with the world around us. This series, supported by Alldus International’s work in AI workforce solutions, is built on a simple idea: understanding comes from listening to those doing the work. The discussions are grounded in current projects and genuine expertise, offering a clear-eyed view of what’s possible now and what might be next. Tune in for a candid exploration of how intelligent systems are being put into action, moving from conceptual hype to functional reality. This podcast provides a essential perspective for anyone curious about the practical engine driving technological change today.
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