ServiceNow Series E218: 'Shaping the Future of AI, Google Cloud & ServiceNow' with Google Cloud's Chandra Sekhar Chappa

ServiceNow Series E218: 'Shaping the Future of AI, Google Cloud & ServiceNow' with Google Cloud's Chandra Sekhar Chappa

Author: Alldus International June 8, 2026 Duration: 21:48

Today's guest is Chandra Sekhar Chappa, Global Head, Co-Innovation - ServiceNow at Google Cloud. Founded in 2016, Google Cloud is Google’s enterprise cloud computing platform, providing organizations with scalable infrastructure, data analytics, AI, machine learning, security and application development services. Google Cloud helps businesses modernize operations, accelerate innovation, and securely build, deploy and manage applications and data at scale across hybrid and multi-cloud environments.

Chandra is a technology leader with over 16 years of experience across product management, cloud operations, IT service management, infrastructure, and governance, risk and compliance. He specializes in ServiceNow, hyperscaler partnerships, cloud marketplace integrations, and enterprise service management. Chandra has led large-scale technology initiatives that have generated significant revenue growth and cost savings, while helping more than 1,100 enterprise customers improve cloud governance and operational efficiency.


In the episode, Chandra talks about:

0:00 His journey from IT tutor to leader in ServiceNow innovation at Google

2:08 The importance of mentors in his career and giving back

4:31 How the Google Cloud - ServiceNow integration/partnership combines AI with workflow transformation

5:26 Enabling enterprise-scale workflows, execution and governance

8:01 How their AI control tower provides full agent visibility and governance

10:26 How the Google Cloud - ServiceNow integration/partnership enables real-time data and AI-driven CRM gains

13:29 His advice to leverage AI ecosystems, avoid POCs and build faster

15:51 The need to use trusted partners, align leadership and balance decision-making

17:58 How mentorship, self-belief and persistence through uncertainty leads growth

To find out more about all the great work happening at Google Cloud, check out the website cloud.google.com


Behind the buzzwords and headlines, artificial intelligence is already reshaping industries and daily routines in tangible ways. The Alldus Podcast-AI in Action cuts through the noise to focus on these real-world applications. Each conversation goes beyond theory, delving into the practical challenges and triumphs experienced by the people building and implementing these technologies. You’ll hear directly from technologists and data science practitioners who are on the front lines, discussing the specific impact of Data Science, Machine Learning, and AI on everything from healthcare and finance to how we interact with the world around us. This series, supported by Alldus International’s work in AI workforce solutions, is built on a simple idea: understanding comes from listening to those doing the work. The discussions are grounded in current projects and genuine expertise, offering a clear-eyed view of what’s possible now and what might be next. Tune in for a candid exploration of how intelligent systems are being put into action, moving from conceptual hype to functional reality. This podcast provides a essential perspective for anyone curious about the practical engine driving technological change today.
Author: Language: en-us Episodes: 100

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