How Zachary Kinder Runs a Zero Trust MSP (EP 968)
If you run an MSP or IT services firm, this conversation dives deep into real-world IT operations, cybersecurity strategy, and vendor management. Zach outlines how Net-Tech delivers responsive IT solutions for distributed clients, manages SLAs with demanding users like attorneys and auto dealers, and navigates challenges like ticket compliance and multi-factor authentication. The episode also covers how they replaced a legacy security product, standardized on ThreatLocker, and now use its modules as a core part of their managed security services.
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489 Server Failed After Offboarding... Now What?
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488 Tech on the Beach with Ali Johnston
Alicia Johnston is providing innovative technology solutions to businesses in my hometown of Satellite Beach, Florida.
487 Offboarding with a Smile: 3 Best Practices to Saying Goodbye
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485 The Accidental Computer Tutor
Scott Johnson is the owner of The Computer Tutor, a company that provides computer repair and personal computer instruction in Florida.
484 Diversity in Tech: Stories and Insights from Women in the Industry
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483 Is Automated Pen Testing a Thing?
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482 Storytime: XChange 2023, Swag and IT Etiquette
I give a summary of my experience at the XChange 2023 Conference in Orlando. SonicWall wins the swag contest. I share my Onboarding Etiquette story... subtitled "Don't Touch My Sh*t!"
481 Have Better Conversations With Your Clients
The Humanize IT Framework is an approach to IT services that prioritizes people over technology. Let's create genuine human connections through better conversations rather than presentations.
480 Reconcile Your Billable Monthly Services
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479 Building Your Brand with Bobby G
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477 What's New with Instant Housecall
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