EP995: Developments in tech in financial services risk overlooking the customer!

EP995: Developments in tech in financial services risk overlooking the customer!

Author: IBS Intelligence Podcasts | A Cedar Consulting Unit June 6, 2026 Duration: 11:34
Dan Scholey, Chief Product Officer, Moneyhub Financial services platforms have been guilty of differentiating more on technical specifications, or look and feel, than their ability to impact the real lives of consumers. Dan Scholey, Chief Product Officer at UK FinTech Moneyhub believes many consumers suffer with high levels of financial anxiety, low confidence in managing money, and a lack of basic financial literacy. As Open Banking evolves into Open Finance, real-time client data is becomi...

Tune in for direct conversations with the people actively shaping the future of money. IBS Intelligence Global FinTech Interviews sits down with founders, executives, and visionaries from across the financial technology landscape, offering a rare, unfiltered look at their journeys. Each episode moves beyond the press release to explore the real-world strategies being deployed, the unexpected hurdles encountered, and the genuine insights gained from building in this fast-paced sector. You’ll hear firsthand accounts from leaders who are not just analyzing trends but are on the ground implementing new systems, forging partnerships, and navigating regulatory shifts. This podcast, presented by IBS Intelligence Podcasts, part of Cedar Consulting, serves as an audio companion to their deep industry analysis, providing context and personality to the forces driving global change. Whether you're in banking, payments, investment tech, or simply fascinated by the intersection of finance and innovation, these discussions deliver substance and perspective, connecting the dots between today's decisions and tomorrow's financial ecosystem. It’s a chance to listen in on the candid stories behind the headlines, straight from the source.
Author: Language: en-us Episodes: 50

IBS Intelligence Global FinTech Interviews
Podcast Episodes
EP1037: GenAI Moves from Experimentation to Enterprise Banking [not-audio_url] [/not-audio_url]

Duration: 20:17
Fanis Mesologitis, MD in Banking, Profile Software Generative AI is moving from experimentation to enterprise adoption—what will it take for banks to scale AI securely, build trusted data foundations and deliver measurab…
EP1036: Why AI-Ready Infrastructure Matters for GCC Banks [not-audio_url] [/not-audio_url]

Duration: 24:00
Sena Bahadir, Senior Sales Manager-GCC, Fimple Digital banking provider Fimple is helping financial institutions across the GCC modernise their banking infrastructure through cloud-native, API-first and composable techno…
EP1035: The need to balance fraud prevention and customer experience [not-audio_url] [/not-audio_url]

Duration: 9:50
João Moura, CEO & Co-Founder, Fraudio Fraudio claims to decomplexify and disrupt the payment fraud detection and anti-money laundering industries with its patent pending AI super brain. CEO João Moura speaks to Robin Aml…
EP1034: Where Digital Banking Meets Africa’s Inclusion Gap [not-audio_url] [/not-audio_url]

Duration: 10:44
Fayza Benayad, Global Partnership Head, Fimple Digital banking provider Fimple is focused on using cloud-native, API-first banking technology to expand financial access for underserved SMEs and NGOs across Africa. Its co…
EP1033: A Voice for Inclusive Banking [not-audio_url] [/not-audio_url]

Duration: 12:53
Pramit Bhargava, Founder of Louie Voice, Clayfin Digital banking provider Clayfin has acquired voice technology platform Louie Voice to strengthen its AI-driven customer experience and accessibility capabilities. The acq…
EP1032: Channel bans at a four-year high [not-audio_url] [/not-audio_url]

Duration: 12:01
Rob Mason, Director, Regulatory Intelligence, Global Relay Financial services providers have been reassessing their communications compliance strategies, according to a recent report by Global Relay. The report found tha…
EP1031: From Automation to AI-Led Banking Decisions [not-audio_url] [/not-audio_url]

Duration: 18:24
Mohamed Moniem, Vice President – ME Region, nCino, speaks to Puja Sharma about how AI is moving banking from automation to predictive, insight-driven decision-making, covering its impact on lending, customer engagement,…
EP1030: AI agents and the risks they pose in financial services [not-audio_url] [/not-audio_url]

Duration: 13:10
Chandra Gnanasambandam, Chief Technology Officer & EVP of Product, SailPoint In the background, data that shows 80% of organisations reporting that AI agents are taking unintended actions left to their own devices. Indee…
EP1029: Cross-border payments out of Africa [not-audio_url] [/not-audio_url]

Duration: 9:31
Scott Liddle, Co-Founder, Capi Money There is a growing shift to FinTech actors in cross-border payments. Capi Money was established on the belief that this will also happen in Africa. Last year the London-based payments…
EP1028: AI Testing Boosts Trust in BFSI [not-audio_url] [/not-audio_url]

Duration: 21:30
This interview explores how AI-powered testing frameworks are revolutionising the financial services sector by enhancing regulatory compliance and data sovereignty. It highlights the shift from traditional manual process…