Special Announcement From Chris: New Webinar "Principles for Cafe Success" launching Novemeber 5th

Special Announcement From Chris: New Webinar "Principles for Cafe Success" launching Novemeber 5th

Author: Chris Deferio November 17, 2025 Duration: 7:21

Here is why I am thrilled to be launching this live webinar called "The Keys to the Shop: Principles for Cafe Success". 

The more conversations and exchanges we have where we get to clarify, fortify, and focus on excellence in things that matter, the better all our businesses become. 

In the last almost 9 years KTTS has offered free content in the form of the 2x per week podcast to help operators steward and grow their business by focusing on people, operations, and quality. 

Now we are prod to announce a new accessibly priced webinar that will specifically address those three areas and deliver insight, tools, and methods to achieve excellence so you and your people thrive in the running of your shop. 


The Keys to the Shop: Principle For Cafe Success
Webinar Date: December 5, 2025 at 12:00PM EST
Length: 90 minutes (60 min teaching + 30 min live Q&A)
Investment: $99 (includes workbook + 1:1 consultation for all who attend)

Here is what you will learn:

  • One hour of focused content + 30 minutes live Q&A to give you practical insights and tools you can apply immediately to your cafe's operationspeople, and quality.
  • Develop operational values that guide hiring and unlock culture & performance
  • Proven communication systems that produce clarity and buy-in from baristas
  • How to be the leader and coach your staff needs
  • Which cafe systems help manage the day-to-day business
  • How to remain flexible and refine operations over time
  • Best ways to schedule your time and organize your energy
  • Establish and maintain quality standards and staff training for excellence
  • Accountability and staying invested in your and your staff's development 

Link to sign up:

CLICK HERE TO REGISTER WHILE THERE IS SPACE!

 

I hope to see you on December 5th! 

 

-Chris

 


Running a coffee shop is about so much more than pulling great shots. It's a complex dance of craft, culture, and commerce that demands a unique kind of leadership. That's the space where Keys To The Shop : Equipping Coffee Shop Leaders lives. Hosted by Chris Deferio, this podcast digs into the real, often unspoken challenges faced by owners, managers, and aspiring leaders in the specialty coffee world. Each conversation moves beyond abstract theory to deliver concrete, usable strategies you can apply directly to your operation. You'll hear from a diverse range of voices, including seasoned coffee professionals and insightful experts from other fields, all focused on the practicalities of building a thriving business. Episodes tackle the full spectrum of running a shop, from daily systems and financial health to fostering a positive team environment and developing your own skills as a leader. The aim is to provide a genuine resource for growth, whether you're looking to refine your barista program, improve your shop's profitability, or scale your vision thoughtfully. Tune in for honest discussions that equip you with more than just inspiration-they offer the tangible keys to building a better, more sustainable coffee business. This podcast understands that your passion is for coffee, but your success depends on mastering the craft of leadership.
Author: Language: English Episodes: 100

Keys To The Shop : Equipping Coffee Shop Leaders
Podcast Episodes
594: Encore : Don't Get Stuck: Retraining Staff on New Standards [not-audio_url] [/not-audio_url]

Duration: 29:05
It is easy to become stuck in the ways that you first learned to do things. Especially if those ways have brought some degree of success. We take comfort in the familiar to the degree that even if it is not working, we w…
SHIFT BREAK: Cupping is Overrated [not-audio_url] [/not-audio_url]

Duration: 13:53
I love cupping coffee. It is a great way to assess a coffee and learn how to identify defects, attributes, and nuances that allow you to make decisions about buying coffee and how to maintain consistency in roasting. But…
593: Why You Should Not Manage Gen Z [not-audio_url] [/not-audio_url]

Duration: 42:50
The favorite past time of many an owner is to gripe about their younger Gen Z staff. Before them it was millennials. Before them it was Gen X, before them...well, you get the idea. For as long as coffee shops have hired…
SHIFT BREAK! Become Immune to Fear-Based Coffee Marketing [not-audio_url] [/not-audio_url]

Duration: 14:27
"Don't get left behind!" It feels like every post trying to sell you on a product relies on fear in order to make the sale. The idea of marketing to "pain points" as they say in the biz, is not entirely wrong since we do…
592: The Criteria For The World's Best Coffee Shop [not-audio_url] [/not-audio_url]

Duration: 25:51
Ranking the best coffee shops in the world is a task that sounds like a neat idea! That is until you realize the sheer impossibility of such a task not to mention the cognitive dissonance required to pretend like the res…
591: The Problem w/ Focusing On The Numbers vs The Guest Experience [not-audio_url] [/not-audio_url]

Duration: 20:05
Focusing on numbers above guest experience may actually prevent you from achieving the numbers you need to sustain your business long term. Yet still people insist on creating environments in the shop that turn customers…
SHIFT BREAK! Why You Need To Be A Content Creator [not-audio_url] [/not-audio_url]

Duration: 8:06
Today we are surrounded by content and it is expected of every customer facing brand to strive to create a brand persona and content to reinforce your values and attract others who share those things. The bi-product of t…
SHIFT BREAK! What We Lose When We Don't Listen [not-audio_url] [/not-audio_url]

Duration: 11:11
Feedback is all around us. From the customers, staff, and the business itself, we can only make great decisions for the coffee shop when we practice listening to understand. Trouble is we often avoid listening for fear o…