Special Announcement From Chris: New Webinar "Principles for Cafe Success" launching Novemeber 5th

Special Announcement From Chris: New Webinar "Principles for Cafe Success" launching Novemeber 5th

Author: Chris Deferio November 17, 2025 Duration: 7:21

Here is why I am thrilled to be launching this live webinar called "The Keys to the Shop: Principles for Cafe Success". 

The more conversations and exchanges we have where we get to clarify, fortify, and focus on excellence in things that matter, the better all our businesses become. 

In the last almost 9 years KTTS has offered free content in the form of the 2x per week podcast to help operators steward and grow their business by focusing on people, operations, and quality. 

Now we are prod to announce a new accessibly priced webinar that will specifically address those three areas and deliver insight, tools, and methods to achieve excellence so you and your people thrive in the running of your shop. 


The Keys to the Shop: Principle For Cafe Success
Webinar Date: December 5, 2025 at 12:00PM EST
Length: 90 minutes (60 min teaching + 30 min live Q&A)
Investment: $99 (includes workbook + 1:1 consultation for all who attend)

Here is what you will learn:

  • One hour of focused content + 30 minutes live Q&A to give you practical insights and tools you can apply immediately to your cafe's operationspeople, and quality.
  • Develop operational values that guide hiring and unlock culture & performance
  • Proven communication systems that produce clarity and buy-in from baristas
  • How to be the leader and coach your staff needs
  • Which cafe systems help manage the day-to-day business
  • How to remain flexible and refine operations over time
  • Best ways to schedule your time and organize your energy
  • Establish and maintain quality standards and staff training for excellence
  • Accountability and staying invested in your and your staff's development 

Link to sign up:

CLICK HERE TO REGISTER WHILE THERE IS SPACE!

 

I hope to see you on December 5th! 

 

-Chris

 


Running a coffee shop is about so much more than pulling great shots. It's a complex dance of craft, culture, and commerce that demands a unique kind of leadership. That's the space where Keys To The Shop : Equipping Coffee Shop Leaders lives. Hosted by Chris Deferio, this podcast digs into the real, often unspoken challenges faced by owners, managers, and aspiring leaders in the specialty coffee world. Each conversation moves beyond abstract theory to deliver concrete, usable strategies you can apply directly to your operation. You'll hear from a diverse range of voices, including seasoned coffee professionals and insightful experts from other fields, all focused on the practicalities of building a thriving business. Episodes tackle the full spectrum of running a shop, from daily systems and financial health to fostering a positive team environment and developing your own skills as a leader. The aim is to provide a genuine resource for growth, whether you're looking to refine your barista program, improve your shop's profitability, or scale your vision thoughtfully. Tune in for honest discussions that equip you with more than just inspiration-they offer the tangible keys to building a better, more sustainable coffee business. This podcast understands that your passion is for coffee, but your success depends on mastering the craft of leadership.
Author: Language: English Episodes: 100

Keys To The Shop : Equipping Coffee Shop Leaders
Podcast Episodes
SHIFT BREAK! How Well Do You Know Your Business? [not-audio_url] [/not-audio_url]

Duration: 9:11
The only way to really know how your business is doing, is to know how your staff are doing. Do you know, to the person, how each staff member is doing with service, hospitality, and skill in crafting coffee? This seems…
SHIFT BREAK! When To Break The Rules [not-audio_url] [/not-audio_url]

Duration: 10:19
The great Danny Meyer said, "Policies are nothing more than guidelines to be broken for the benefit of our guests". I come back to this idea often when trying to balance the tension between the need for structure and bou…
566: The Problem With Systems [not-audio_url] [/not-audio_url]

Duration: 26:53
Systems are a necessary part of running a great coffee shop, but they do not make the shop great. As much as I talk about systems and structures on this show, the truth is, there are some problems with even the best syst…
SHIFT BREAK! Don't Overwhelm Your Managers [not-audio_url] [/not-audio_url]

Duration: 9:42
Sharing is caring!...but when you overshare with your managers it can easily be the opposite. You have a lot on your mind and often not a lot of people to share it with. The closest person is most often the manager or GM…