We Failed - Interview Edition

We Failed - Interview Edition

Author: Dr. Molly & Todd Rowland June 13, 2025 Duration: 19:50

In this candid episode, Dr. Molly and Todd Rowland share a real-life example of how a missed opportunity during the interview process cost them a great potential hire—and how it all came down to the employer's preparation, not the candidate’s performance.

From showing up late, overbooking, and not delivering the "Molly’s Experience" during the interview, they reflect on how even one disorganized interaction can send the wrong message and lose a top-tier candidate.

You’ll hear:

  • Why being unprepared for interviews speaks volumes to potential hires
  • How to make sure your interview process reflects the culture you want to promote
  • The importance of asking open-ended questions—and actually listening to the answers
  • How to structure onboarding so new team members feel valued, aligned, and set up to succeed
  • Common missteps that make your business seem like somewhere no one wants to work

Whether you're hiring your first employee or building a full team, this episode offers real-world insight into how to attract, connect with, and retain the right people by showing up as the kind of leader they'd want to work for.


Ever wonder what it really takes to run a successful pet store, launch a dog food brand, or manage a thriving veterinary practice? The Pawcast-The Business Side of the Pet Industries pulls back the curtain on the complex, passionate, and often surprising world of pet-related commerce. Hosted by the experienced duo of Dr. Molly and Todd Rowland, this isn't just a show about cute animals; it's a deep, practical dive into the operational, financial, and strategic challenges that define this multi-billion dollar sector. Each episode feels like a candid conversation with industry insiders, where you'll hear real stories about supply chain logistics, marketing to pet parents, staff management, and navigating the unique emotional landscape of a business built on companionship. The discussions are grounded in reality, offering actionable advice and hard-won insights rather than just theory. Whether you're a seasoned entrepreneur, a new groomer looking to expand, or simply fascinated by how this beloved industry functions, this podcast provides a unique lens. You'll come away with a newfound appreciation for the hustle behind the purrs and wagging tails, understanding the delicate balance between caring for pets and running a sustainable enterprise. Tune in for genuine talk about profit margins, customer loyalty, and the future of pet care, all through the knowledgeable perspective of your hosts.
Author: Language: English Episodes: 51

The Pawcast - The Business Side of the Pet Industries
Podcast Episodes
Rants and Raves from PetQuest [not-audio_url] [/not-audio_url]

Duration: 37:59
In this episode Dr. Molly & Todd discuss the positive environment and education at PetQuest along with rants regarding feedback from other attendees. Issues addressed include not being able to charge your worth, afford a…
PetQuest Team Member Interview w/ Ethan Parsons [not-audio_url] [/not-audio_url]

Duration: 25:49
In this episode Dr. Molly and Todd talk with their longest team member, Ethan Parsons, live during night 1 of PetQuest! Ethan talks about his sponsorship with Precision Sharp, why he made the switch from corporate to pri…
What's Next [not-audio_url] [/not-audio_url]

Duration: 10:59
This episode highlights some upcoming industry expos as well as touches on the educational courses Dr. Molly will be presenting at Rocky Mountain Pet Expo and the U.S. Pet Pro Classic. This episode also highlights team m…
Forms and Agreements [not-audio_url] [/not-audio_url]

Duration: 32:54
Dr. Molly and Todd address groomer concerns and questions about agreement forms and pet releases, why they are important, and how to work them into your business model.
Give Your Groomer a 2nd Date [not-audio_url] [/not-audio_url]

Duration: 6:38
In this episode Dr. Molly goes over the importance of customer communication and constructive feedback.
Preventative Maintenance: Body, Mind, & Equipment [not-audio_url] [/not-audio_url]

Duration: 30:36
In this episode Dr. Molly & Todd go over the importance of preventative maintenance for body, mind, and equipment. The episode goes over must-haves to stay ahead of potential career-ending issues and prevent burnout.
Boundaries Part I- Customers and Personal Life [not-audio_url] [/not-audio_url]

Duration: 34:09
This episode goes over why it is important to set boundaries with customers, procedures, and policies. Work/life balance and respect are essential parts of a positive quality of working life! Follow us on IG @ the_pawcas…
The Pawcast Intro Episode [not-audio_url] [/not-audio_url]

Duration: 16:30
This episode gives a background on Dr. Molly & Todd Rowland, why they wanted to start the podcast, and what the podcast will cover.