Melissa Hockenberry shares invaluable insights on improving MSP profitability and customer retention through better communication and understanding of business costs. The episode highlights the importance of soft skills in tech and provides practical tips for MSP owners to enhance their operations.
Liz was a recent speaker at Techcon Unplugged 2022 in Chicago. She is a technology attorney and specializes in Business and Coporate Law, Intellectual Property and Contracts.
Chris Moroz joins me to talk about his business. Actually, he ends up going off script and asking me for advice about cybersecurity vendors and how I nurtured my referral network.